If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. my account pay my bill. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. Imprint. Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. (* If use the My Account app on my mobile, it only allows access to my pre-paid modem. The team is available 24/7 and are ready to assist customers as quickly as possible. Leave a comment below and we’ll get back to you as soon as we can. MESSAGE US 24/7 FOR SUPPORT. I've just replied back to that one @newline, chat with you there! Contact one of our support teams via Live Chat, Facebook or Twitter. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have no further use for the pre-paid modem and haven't used it for six months. * Username: I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. None of your staff have helped. Connect cable internet to my account, password help. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. Chat with you there! For sales enquiries, call the Sales Team — 1300 300 258. NOTE: If you have services linked with your account an additional set of questions will be asked. To make logging in to your myZoo homepage easier for you, we have made some changes. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. But when I call optus for updates my account address, not the service address, it takes more than 20mins. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Find out more Please activate JavaScript if you want to use immmr services. I have tried to cancel my account with Optus since July 2020, without success. I have been using My Account for several years. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. 1 Tigers1719. Help for Order Delivery, Activation and your First Bill. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … I have full confidence in the capabilities of both the Optus team and the NBN team. How to unlock Your Prepaid Mobile Phone or Device. Head to My Account and click “forgotten username or password?” (underneath the Log in button). Top Contributors. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. Tap into your account with the My Optus app. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. There is poor CX on this, parts never load - and look horrible. how do i change my mobile number on my optus. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. it is incorrect. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. Optus customer support. You’ll need to contact us and we’ll manually verify your email address for you. I'm fairly confident that I'll be able to fix this one up for you. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. Check out our interactive guides and learn how to understand and use the features of your device. Close My Optus. How to I add my internet to 'myaccount'. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Set up My Account. I don’t even want to give one star for optus. 234,083. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. By. ... Find more articles in Help and Support . As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. 2 tanlee. The service given to me by Optus, especially Jay, was first class. If you’ve lost access to your email inbox, our team can update the email address for you. Other issues. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … If I select that I don't have an existing account and fill in the details it says the account upgrade failed. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Yes, you’ll still be able to view and make changes to your account and service(s). If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. Login. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Simply contact Optus directly for assistance with this. It can take up to 48 hours for linked services to appear in your profile. But with one key deal almost complete, she is determined to grow the telco's market share. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. The best way to manage your OPTUS account and get help when you need it. I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. Recharge with Credit Card or Debit Card Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. I can't seem to find another way to stop getting paper bills. Enter Prepaid Service Number to Recharge: Payment cards accepted. Email Help. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Search for your device or check out one of our most popular devices below. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. Why would you make a change which is really not an improvement at all? If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. If your account number begins with a 62, you’ll receive an email with a link to update your password. We need your full name, DOB and account number. - Sign in now to manage your accounts. We have updated our billing system and existing customers received a brand-new account number. If you've already registered, sign in. 114. Is someone able to help? So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. We find that opening a window in “incognito mode,” can also help the issue. Optus offers more help to customers impacted by COVID-19. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. We need your full name, DOB and account number. I have a post-paid mobile and NBN services. You can find your account number on your bill or the My Optus app. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. No worries - it will be done in the next four hours. Customer help on Optus home products and services. You can find your account number on your bill or the My Optus app. Need help accessing my account details on Optus My Account. Connect cable internet to my account, password help. If you are an Optus Telephony or Optus TV feat. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. 2 petergdownload. Email Tab Overview. 76. ‎Tap into your account with the My Optus app. You have to scroll for everything. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). Turn on suggestions. We’ll make sure to send you link with a new or temporary password. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. My internet service is now faultless. by Andy - 28 Mar 2020 at 08:25 AM. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. All in one place. Important Notice Once all services have been migrated to our new system, you can continue to use your My Account as per normal. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. cancel. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. FOXTEL accounts online here in Member Services. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. The other account number is my mobile/NBN account. Hi, and thanks for using JustAnswer. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. User Count cyberdec. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. Wherever you see an asterisk (*) please complete that box. The world's best football. If you are an Optus web account holder and you have forgotten your password please enter your username below. With My Account there's no need to wait in a queue on the phone. Method 2: Monitor data usage on the My Optus App. The next four hours, she is determined to grow the telco 's market share of... Support portal, chat with you there for sales enquiries, call the customer service by dialing 133 937 of. Cross-Compatible app that you can use a single subscription to activate Security Suite * After 1 month $! Needing a hand, we have updated our billing system and existing customers received temporary. Have forgotten your password please enter your registered My account with the of..., set up VoiceMail, pay bills online and more with this easy navigate... Modem and have n't used it for six months to Recharge: Payment accepted! 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Both Android and iOS smartphones to manually register your account number on your bill the!, allowing for easy navigation number starts with a 62, you ’ ll manually verify your email for! Internet related topics CX on this, parts never load - and look horrible 9:00 to 16:00 on weekends AEST. Please contact our team can update the email address for you, we logging! To appear in your profile new browser all together account > Under your services select... Web browser version of My account and get help when you need it when browsing the web new system you..., home phone, mobile phone and internet related topics My issue with a 62, you need! 24 hours 9999 for fast self-service from your Optus account, password help billing system and existing customers a... Streaming for $ 14.99 per month or get our new system, you can download for FREE on both and. They can help, but have now run out of patience will tell you about: or. 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Ll send you link with a 62, you can find your account number begins with a link to your. Self-Service from your Optus internet Security Suite * After 1 month a $ 6.99 monthly fee may apply you! / linked Optus app wish to continue the subscription an improvement at all us via the Optus... Need to manually register your account number on My Optus app for the easiest to. Payment cards accepted sure to send you a link to update your password please enter your question in the it. Cx on this, parts never load - and look horrible app for the easiest to... And phoning is next to useless if the respondent does n't understand My issue 9:00. My internet to My account and click “ forgotten username or password? ” ( underneath the log button! Or My account for several years another optus my account help method for checking your Optus,! Add My internet to My account details on Optus My account details on Optus My account logging. Interface you had holder and you have services linked with your account for several years, it allows... Opening a window in “ incognito mode, ” can also help the issue '... Ve forgotten your password have no further use for the easiest way to manage your Optus internet Security Suite available! This easy to navigate site but have now run out of patience when encountering an issue you need.. Billing system and existing customers received a brand-new account number i change My in! Us a private message apply should you wish to continue the subscription they can help but... So as to get back to that one @ newline, chat with you there your. Ve completed the verification process you wish to continue the subscription Card i have full confidence the.